The world of facilities management has changed dramatically over the past 20 years. Facilities management is an administrative function that is important in assisting heis in achieving the. Unit 2 the scope and role of facilities management. From relatively humble beginnings, the role of facilities manager now encompasses a wide range of complex and challenging roles, often across entire estates. It is a management function providing support to corporate operations, enabling the organisation to better achieve its stated objectives. Facilities need to be aligned to the mission of the university through the facilities master plan. Key concepts of facility strategic planning for facility. Embracing smarter facilities management by leveraging and integrating intelligent solutions, facilities managers can transform buildings into selfaware, flexible and responsive structures that are adaptable to everchanging environmental conditions and occupant preferences. The time taken to carry out sfp is well spent in that it helps to avoid mistakes, delays, disappointments and customer dissatisfaction. Strategic facilities management rics guidance note this guidance has been produced collaboratively, recognising that the facilities management sector is populated by a wide range of professionals from a variety of different backgrounds, many of whom have come to the profession with experience in the construction and servicing of buildings. Facilities management 1 d39fm unit 2 the scope and role of facilities management the changing facilities management role fm in uk evolved into more strategic recently coordination or integration roles emphasis of core competencies varies inhouse retains strategic portfolio mgt priority. The strategic role of facilities management deloitte uk. And for each solution, organizations can expect to go through specific phases during the implementation.
This policy and procedures manual is focused on data center and equipment facilities. Wellmanaged sites and buildings enable organisations to function at their most efficient and effective level, achieving collaborations and offering real added value to the organisations core business. And equally importantly, how does this fit into our approach to category management. The thinkers50 scans, ranks and shares the greatest management ideas of our times. This highly practical book, now in its fourth edition, provides all the relevant legal compliance, strategic policies and best practice information needed to. Professional facilities managers assist businesses to. The integration of multidisciplinary activities within the built environment and the management of their impact upon people and the workplace.
Special thanks is extended to those who participated in the case studies by sharing the details of their strategies. Mission statement to serve as a global facility management consultants resource and representative for knowledge sharing, networking and business opportunities in support of our impact upon the built. Programmed maintenance is a key element in the plan to minimise the total cost of ownership of expensive assets. Facilities management fm in malaysia also focuses more on maintenance management rather than on a core business strategy that would add value within the organisation. Setting up an office telecommuting working from home inventory management this section is in operations management logistics and transportation management this section is in operations. The plan must include an assessment of current facilities and their use along with an analysis of trends facing the campus.
This paper is a continuing exploration into facilities. Broken down, this means that a facility manager is responsible for the success of the all facets of the facility, including organization. But, though the core of each business may be completely different from even its closest competition, successful facility management practices are easily interchangeable from enterprise to. This article explores facilities management fm uses of. Rics professional guidance, global strategic facilities. The adoption of a strategic facilities management system sfms should be a strategic decision of an organisation. The elsevier facilities management handbook gives a complete overview of these roles, demonstrating that. The time taken to carry out sfp is well spent in that it helps to avoid mistakes, delays, disappointments and. Still waiting on the date for world purchasing day though. Incorporating sustainability into fm at the caribbean higher ed institute of the f 858. Appendix 2 management strategy for heating and ventilation in a college environment 245. It will also play a critical part in the development of four of the councils six asset management. The management in facilities management and its importance to the business if fm is about all the various services that support the facilities, and the integration of these services into a single program, the n the management in facilities management plays a role, as both of the key formal definitions given earlier would imply.
An analysis of maintenance strategies and development of a model for strategy formulation. Key concepts of facility strategic planning for facility managers. Firstly, and at long last, i can finally satisfy your curiosity, world fm day was a success. A handbook for implementation lxil how to use this handbook. Acknowledgement as a final part of our masters program, this work was performed during. Facility management, or fm, is a broad discipline that includes a variety of industries, from food to technology, manufacturing to ecommerce and beyond. Facility management fm is a profession that encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology. The conclusion from this is that facilities can be effectively managed only if seen as an integral part of the enterprise. Facilities management fm has developed into a major, thriving business sector and, as a discipline, continues to grow across the world. The british institute of facilities management bifm definition is facilities management is the integration of multidisciplinary activities within the built environment and the management of their impact upon people and the workplace. The facility management handbook kindle edition by cotts pe cfm, david g. The fmcc is the resource and voice for facility management consultants worldwide to leverage our collective expertise to benefit ifma members, and the facility management profession.
Strategic facility planning sfp is a process that can lead to better, more proactive delivery of services from a facility management organization to its stakeholders. Rics qualification this pathway is suitable for an individual embarking on a career as a professional advisor inhouse or external in facilities management. An analysis of maintenance strategies and development of a model for strategy formulation a case study. Jun 04, 2018 according to the international facilities management association ifma, facility management is an interdisciplinary practice that considers the coordination of people, place, process, and technology. Ifma, in its project management benchmarks survey 2002, defines the strategic facility plan. A strategic facility plan sfp is defined as a twotofive year facilities plan encompass. Property management strategic planning and advice utilities and services. Best practices, facilitiesfacilities planning towards best practices in facilities management. Employing over 200,000 people in the commercial and residential markets, the industry.
Enhancing the strategic role of facilities management report, strategic is defined as, helping the business achieve competitive advantage by aligning real estate space and facilities services more closely with business imperatives, operational capabilities, and. An analysis of maintenance strategies and development of a. Facilities value management looks at the ways in which value is added in an organization through facilities management and suggests that if facilities are tuned in they help meet business objectives. Facilitymanagement facility management or facilities management or fm is an interdisciplinary. Use features like bookmarks, note taking and highlighting while reading the facility management handbook. A practical introduction to facilities management ian c. Published by whittles publishing, dunbeath, caithness kw6 6eg, scotland, uk. Apr 28, 2020 download an sop for actions when a worker is tested for andor tests positive for covid19. Facilities management good practice guide version 1.
Facilities are second only to human resources as the largest asset for an organisation, and the role of facilities manager is to ensure that the physical infrastructure is strategically aligned to the organisations core business incorporating financial, social. Facilities management sections of this topic include. Facilities management addresses the maintenance and upkeep of physical facilities. Management consultants worldwide to leverage our collective expertise to benefit ifma members, and the facility management profession. The glaas organizational change management team successfully utilized a change management strategy and an organizational change. Cognizant 2020 insights which clearly is a huge improvement in any largescale energyconsuming environment. Mission statement to serve as a global facility management consultants resource and representative for knowledge sharing, networking and business. Enhancing the strategic role of facilities management report, strategic is defined as, helping the business achieve competitive advantage by aligning real estate space and facilities services more closely with business imperatives, operational capabilities, and organisational performance.
Facilities check list practical, stepbystep guides for the busy fm march 1999. Its definitive global ranking of management thinkers is published every two years. Facilities management good practice guide facilities management fm involves guiding and managing the operations and maintenance of buildings, precincts and community infrastructure on behalf of property owners. The design and implementation of an organisations sfms is influenced by. Technology systems, disaster recovery planning, zoning selection from the facility management handbook, 4th edition book. Rics also offers a facilities management pathway as part of the associate assessment. Facilities management plan is an extension of the integrated services plan by including. Commitment to monitoring the plan against actual results allows facility managers to shift gears and make strategic realignments. Assuming facilities management is at category group level 1 then subcategories level 3 in scope could include hr services, security, catering, cleaning and gardening. A strategically driven approach to facilities management will provide maximum corporate benefit. The buildings and facilities management policy statement does not attempt to describe in detail the standards, systems and procedures that will be adopted by the department. Spelman college is a historic campus of 39 acres, dating back to 1883, five minutes west of. The future of facilities management hard and soft services gantt charts and the critical path method fayol.
Strategic facilities planning enables the built environment to support cwus mission. Download an sop spanish version for actions when a worker is tested for andor tests positive for covid19. Food facility covid19 strategy checklist institute for. Download it once and read it on your kindle device, pc, phones or tablets. Plans and will be responsible for developing sustainable future strategies for these assets. Strategic facilities management system requirements with. Plan your facilities select the best location specific facilities signage, computers, etc. Theory x and theory y effective management swot analysis chapter 4 using a. Keith alexander, 2003,a strategy for facilities management, facilities, vol. While identifying critical measures for strategic goals and objectives always has been important, it is now essential to a facility management organizations survival. Download an ssop pdf for cleaning and sanitizing frequently touched surfaces.
Chartered alternative designations all candidates qualifying through this pathway will be entitled to use the designation chartered facilities management surveyor. The strategic facilities plan sfp is a way for facilities managers to inform others of current activities, where the department is. Six emerging trends in facilities management sourcing mckinsey. Implementation guide for a facilities management system.
As such, the change management plan should cover all phases of an initiative, including postrollout and institutionalization. Executive summary in todays increasingly digital world, the nature and. Detailed responses from each division follow the departmental summary. The elsevier facilities management handbook gives a complete overview of these roles, demonstrating that facilities managers really are the stewards of the built environment. Exclusive facilities management services agreement between. Facility management is a multidisciplinary function requiring a deep knowledge of the entire business and physical planning cycle, including the buildings, infrastructure, and people. Their input, advice, and lessons learned, both successes and failures, have been incorporated into this document so that we may all apply better strategic management processes in our organizations. There is no great tradition or heritage for strategic thinking in many organizations.
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